What's a message?
You ask, RookBase answers — that's 1 message. A follow-up question is 1 more. Most everyday tasks
(looking up a procedure, drafting a response, generating a document) use 3 to 5 messages total. Longer
generated documents may count as 2 to 3 messages since each 1,000 tokens of response counts as one message.
What happens when I hit my message limit?
You'll see a prompt to add a Usage Boost ($10 for 300 more messages) or wait until your next renewal date.
You're never hard-blocked without warning.
Do messages roll over month to month?
Messages reset on your renewal date and don't roll over. Documents are cumulative — your count only frees
up when you delete a document.
Do all plans really include all 24 agents?
Yes. Every plan, including Solo, Solo Plus, and Solo Pro, includes the full agent library. The difference
between plans is how much you can use them — more messages, seats, and documents as you go up. The
capability is the same from day one.
What is RookSite?
RookSite builds a professional website from your existing knowledge base documents — your actual products,
your story, your hours. You keep it current by talking to it in plain English. No web developer, no
templates, no HTML. Add it to any plan for $10/month. Included free with Partner.
How many custom AI agents can I build?
Every plan includes all 24 pre-built agents. On top of that, you can build your own using LogiChain™ — 3
with Solo, 5 with Solo Plus, 8 with Solo Pro, 5 with Starter, 15 with Professional, and unlimited with
Partner.
What are the group onboarding sessions?
Twice a month, we run a free live session where new customers can get set up, ask questions, and learn
alongside other business owners. All plans include open access — just pick a date that works and join.
Is there a free trial?
We don't offer a self-serve trial. Instead, we do a live demo using your actual business scenarios so you
can see exactly how RookBase works for you before committing.
Is my data safe?
Your data is never used to train AI models. Your recipes, procedures, and competitive knowledge stay
completely private. We're a partner — not a data company.
Can I switch plans?
Yes, anytime. Upgrades take effect immediately. Downgrades take effect at your next renewal date. No
penalties, no contracts.
Are training sessions included in my subscription?
Training sessions are priced separately. The one exception: RookBase Foundations is included free with the
Partner plan. All plans include free access to our twice-monthly group onboarding sessions.
What's the difference between RookBase and custom development?
RookBase is our subscription product — a knowledge management platform you configure for your business.
Custom development is a separate engagement where we build a purpose-built tool specifically for your
workflows, often one that integrates with RookBase.